Privacy Policy
This policy explains what information the Aura AI mobile application collects, why we collect it, who we share it with, and the choices you have. It applies to the Aura AI app and this website, operated by Stratnova Technologies LLP ("we", "us", "our").
The short version. You can use the app as a guest without giving us any personal information beyond a first name. What you type into the chat is sent to a third-party AI provider so a response can be generated. We use analytics and advertising tools. We do not sell your personal information. You can delete your account and data from inside the app at any time.
1. Information we collect
Information you give us
| Data | Why | Required? |
|---|---|---|
| First name | So the assistant can address you, and to label your profile. | Yes |
| Mobile number | Only if you choose to create an account. Used to sign you in by one-time password and to restore your data on a new device. | No. Guest use is fully supported. |
| Email address | Only if you contact support or enter it in the app. | No |
| Your messages | The content of your conversations, so replies can be generated and your history shown back to you. | Yes, to use the chat |
Information collected automatically
- Device and app data — device model, operating system version, app version, language and time zone, and a device identifier.
- Usage data — screens opened, features used, and events such as sending a message or completing a purchase.
- Approximate location from IP address — used only to determine your country so prices are shown in the right currency. We do not collect GPS or precise location.
- Push token — if you allow notifications, so we can deliver them.
- Purchase records — what you bought and when. Payment card details are handled by the payment provider and never reach our servers.
Permissions the app may request
The app asks for a permission only at the point a feature needs it, and declining does not block the rest of the app. Depending on the features available to you, these may include the camera and photo library (to set a profile picture), the microphone and speech recognition (to dictate a message or take a voice call), Bluetooth (to route a voice call to a headset), and notifications.
2. How your messages are processed by AI
Please read this section. The text you send in the chat is transmitted to a third-party AI provider, Google (Gemini models), which generates the response you see. Do not put information in the chat that you would not want processed by a third-party provider, such as passwords, financial account numbers, or government identification numbers.
Your message and the recent context of the conversation are sent to that provider for the sole purpose of producing a reply. No account identifiers are sent with it: your name, email, phone number, device identifier and advertising identifier are NOT transmitted to the AI provider. Responses are generated by a language model. They can be wrong, and they are general guidance rather than professional advice. Your conversations are stored on our servers so your history is available to you across sessions.
3. Why we use your information
- To provide the service: generating replies, keeping your history, and running your wallet balance.
- To process purchases and keep a record of them.
- To send you notifications you have agreed to receive.
- To understand how the app is used, so we can fix problems and improve it.
- To measure our advertising and reach people who may be interested.
- To detect and prevent fraud and abuse.
- To comply with legal obligations.
4. Who we share information with
We do not sell your personal information. We share it only with the service providers below, only to the extent needed for them to do their job.
| Provider | Purpose | What it receives |
|---|---|---|
| Google (Gemini) | Generating chat replies | Your message and recent conversation context |
| Supabase | Application backend, database and authentication | Account, profile, conversation and purchase data |
| Google Firebase | Push notifications and app analytics | Device identifier, push token, usage events |
| Amplitude | Product analytics | Device identifier and usage events |
| Meta (Facebook) | Advertising measurement and attribution | Device and advertising identifiers, app events |
| Apple | In-app purchases on iOS | Purchase and receipt data. Apple handles payment details. |
| Razorpay | Payments outside iOS in-app purchase | Payment and transaction data. Card details go to Razorpay, not us. |
| SMS provider | Delivering one-time login passwords | Your mobile number |
We may also disclose information where required by law, or in connection with a merger, acquisition or sale of assets, in which case we will notify you before your information becomes subject to a different policy.
5. Tracking and advertising
On iOS, we ask for your permission through Apple's App Tracking Transparency prompt before any tracking across apps and websites owned by other companies. If you decline, we do not track you in that way, and the app keeps working normally. You can change this at any time in Settings › Privacy & Security › Tracking on your device.
6. How long we keep information
We keep your account and conversation data for as long as your account exists. If you delete your account, we delete or anonymise your personal data, except where we must keep records for legal, tax or accounting reasons, such as transaction records. Aggregated data that can no longer identify you may be kept.
7. Your choices and rights
- Use it as a guest. You do not have to register. A guest can use the app and make purchases.
- Delete your account. In the app, open the menu and go to Delete Account. This removes your profile, conversations and account data.
- Notifications. Turn them off at any time in your device settings.
- Access, correction and portability. Depending on where you live, you may have the right to request a copy of your data, ask us to correct it, or object to certain processing. Email us and we will respond within the period the applicable law requires.
8. Security
Data is transmitted over encrypted connections and stored with access controls that limit who can reach it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. International transfers
We are based in India, and the providers listed above operate in other countries, including the United States. Using the app means your information may be transferred to and processed in countries whose data protection laws differ from those where you live.
10. Children
Aura AI is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy. The date at the top of this page shows when it was last revised. Material changes will be notified in the app or by other reasonable means.
12. Contact us
Questions, requests or complaints about privacy: contact@aurachat.in