Terms of Service
These terms are an agreement between you and Stratnova Technologies LLP ("we", "us", "our") covering your use of the Aura AI mobile application and this website (together, the "Service"). By using the Service you accept these terms. If you do not accept them, please do not use the Service.
1. What the Service is
Aura AI is a conversational guidance assistant. You describe a situation and an AI language model generates a response intended to help you think it through and decide what to do next.
Important limits. Responses are generated by a language model, not by a person, and may be inaccurate, incomplete or unsuitable for your situation. The Service is for personal reflection and general guidance only. It is not medical, mental health, legal, financial or other professional advice, and it is not a crisis or emergency service. Always consult a qualified professional for decisions that matter, and use your own judgement. If you are in crisis or thinking about harming yourself or others, contact your local emergency services or a crisis helpline immediately.
2. Eligibility and your account
You must be at least 13 years old, and old enough to form a binding contract where you live. You may use the Service as a guest or create an account with your mobile number. You are responsible for activity that happens through your account and for keeping access to your device secure. Information you give us must be accurate.
3. Credits, purchases and refunds
- Sending a message consumes wallet credits. Credits are bought inside the app and are a licence to use the Service, not currency or a stored-value instrument.
- On iOS, purchases are processed by Apple through In-App Purchase and are subject to Apple's terms. Refund requests for those purchases are handled by Apple.
- Where purchases are processed by another provider, our own refund handling applies. Contact us and we will look at it.
- Credits are consumed when a reply is delivered. If delivery fails, the credits for that message are returned to your wallet automatically.
- Credits have no cash value, cannot be exchanged for money and are not transferable between accounts.
- Prices may change. A change never affects credits you already hold.
4. Acceptable use
You agree not to:
- Use the Service for anything unlawful, or to harm, harass, threaten or impersonate anyone.
- Try to get the Service to produce content that is illegal, or that sexualises minors.
- Present the output as professional advice from a qualified person, or resell it as such.
- Reverse engineer, scrape, or use automated means to access the Service, or try to extract the underlying models or prompts.
- Interfere with the Service, circumvent limits, or attempt to gain access to accounts or systems that are not yours.
We may suspend or terminate access for a breach of these terms, and may remove content that violates them.
5. Your content
You keep ownership of what you write. You grant us a limited licence to process, transmit and store it so we can operate the Service, including sending it to the AI provider that generates responses, as described in the Privacy Policy. Do not submit content you have no right to share, and do not submit sensitive information such as passwords, payment card numbers or government identification numbers.
6. Our content
The Service, including its software, design and branding, belongs to us or our licensors and is protected by intellectual property law. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal use.
7. Availability
We aim to keep the Service running but do not guarantee it will be uninterrupted or error free. We may change, suspend or discontinue features at any time. Where a change materially reduces the value of credits you have already purchased, we will make a reasonable accommodation.
8. Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that any response will be correct or suitable for your circumstances.
9. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the three months before the claim arose, or ₹1,000.
Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
10. Indemnity
You agree to indemnify us against claims, damages and reasonable costs arising from your breach of these terms or your misuse of the Service.
11. Changes to these terms
We may update these terms. The date at the top shows when they were last revised, and continued use after a change means you accept the updated terms. Where a change is material we will give notice in the app.
12. Governing law
These terms are governed by the laws of India, and the courts at our registered office location have exclusive jurisdiction, without affecting any mandatory consumer protections available to you where you live.